Many have asked me why I left Comcast after 10 years, 5 promotions, and arguably one of the best jobs in telecommunications. I will tell you why, but first: I need to thank everyone at Comcast.
Channel Chief Craig Schlagbaum and his entire team — including but not limited to Barry Williams, Dalyn Wertz, Cary Tengler, and Scott Mull — have become peers, allies, and friends over the last decade. I could not have asked for a better way to enjoy my time at Comcast. We shared challenges, opportunities, and unparalleled growth from inception. We had more fun than I could have imagined starting an Indirect channel from absolutely nothing to arguably the best Indirect sales channel in the industry. Thanks to all for such a fun and unforgettable journey!
So, to understand why I left a job that let me work from home (Ok, I admit…occasionally in my pajamas), get full autonomy of my role, and travel whenever I wanted, you need to know about my first job: working at Ben and Jerry’s in Montpelier, Vermont (the only state capital city without a McDonald’s… Google it).
It was at the scoop shop that I found my love for customer service and helping people. (And experienced a near overdose on sugar, although who can blame a 17 year-old calorie furnace?)
On the eve of my 10-year anniversary at Comcast, I looked back 25 years ago at that first job — my last dream job. Those of us who worked the scoop shop were the kings and queens of the hill. All the free ice cream in the world, on top of shakes, slushies, cookies, brownies, and free giveaways galore. We were all on the sugar train, until one day, I came in with potato chips.
That’s when salt became the bitcoin of the 90s — a coveted currency. Sugar was passé. He who had salt was the übermensch, the inmate with the unlimited supply of cigarettes.
I realized that, after the last 10 years of living the same dream at Comcast — the endless stream of sugar — that I missed salt. I needed salt. But would I have to give up my beloved sugar to get it?
That’s when I talked to my new team at Innovative Business Solutions. Owners Jed Kenzy and Mike Trede and I had been working together for over 8 years — longer than the Comcast Indirect channel had been in existence. Innovative is a cable specialist, a cable-focused master agent in an ocean of legacy LEC programs and partners. They had all the flavors I had been craving, yet they are hyper-focused on cable (my sugar).
Innovative is such a natural fit for me, and I for them. I have the cable background, expertise, and relationships to further enhance and validate their cable practice and focus. They have all the new products (flavors) and established relationships with the rest of the players in the industry. Innovative became a master agent of Comcast not because they are the biggest in the industry, not because they were among the first at launch of the Comcast channel. They gained the master agent contract from Comcast because their focus is on cable. 10 of the last employees hired have come from a cable company at some point. Innovative stays true to who they are, and keeps the focus and message linear. “We Want Your Cable.” Couple that with some of the strongest UCaaS agreements and knowledge, and this is now my next dream job. I get to help “put the Able in Cable.”
I left Comcast because I love cable like I loved ice cream, but I also love all that the world has to offer. The world is at my fingertips now as VP of Sales at the premier cable, UCaaS, and SD-WAN-focused master agent: Innovative Business Solutions. And I get to eat my ice cream every single day. 🙂