Tracking End User Behavior
In 2010, the Supreme Court ruled that it is legal for companies to monitor their employee’s actions while on the clock and/or while using company equipment. The ruling didn’t impose any regulations on the types of software used though, which leads to a rather controversial question – at what point does the technology start to infringe on an employee’s privacy?
Traditionally, this software is pre-installed on an employee’s computer and is invisible to the end user. Behind the scenes, the software is monitoring for malicious website activity, watching email and chat platforms for unacceptable behavior, and detecting threats. Many of these software companies are also including features for recording keystrokes, providing live video feeds of an employee’s monitor, and even geofencing to track the exact location of an employee!
While not an employee monitoring software, Microsoft Teams still provides insights on employee productivity and tracks user activity for calls, chats, and meetings. Hosted voice providers, like RingCentral, have also made improvements to their platforms for attention tracking that lets a host know if the audience is distracted or multi-tasking.
This tracking software is not as “Big Brother” as it sounds. Many employers that have implemented an employee monitoring software have seen significant operational improvements on productivity and customer satisfaction.
Improving Company Efficiencies
Companies are not looking to spy on their employees; instead, they are looking at these tools to help solve a greater problem. Employee monitoring software allows a manager to identify if an employee is having to pivot between multiple applications, causing a slowdown in productivity. This information allows the manager to look at consolidating applications into one streamlined approach to optimize their processes. Employers can also see who their top performers are and attempt to replicate their success by mapping out commonly visited websites, applications, and day to day tasks.
Just imagine the improvements you could make in your organization if you had a tool that could help you identify bottlenecks in processes, prevent malicious activities, and determine if anyone on your team is on the verge of burning out! With most of the workforce being partially remote going into 2021, this granular insight into your day to day operations is proving extremely valuable when transitioning your employees from in-office to working from home.
Did you know that many of the larger employee monitoring companies like ActivTrak, SentryPC, and Teramind have programs designed for MSPs, VARs, and IT Agents to resell their tools? With this industry seeing triple-digit growth since the beginning of the pandemic, now is the perfect time to start talking to your customers about how they can increase their employee productivity by implementing an employee monitoring software solution.