By Shane Fugazy, VP of Sales & Strategic Partnerships
At the time, ClearConnect had eight employees working on VoIP calls, and they were all dead in the water because their service was down. They couldn’t check their serviceability portals; they couldn’t check their leads or emails; and they couldn’t even make any outbound telephone calls over hosted VoIP. Yet our office, which is literally 10 feet away, didn’t seem to be affected at all. So why were we able to work while the folks at ClearConnect couldn’t do anything except twiddle their thumbs?
Upon further inspection, we realized our primary internet connection had failed just like ClearConnect’s. But thanks to the advanced technology of Bigleaf, our SD-WAN provider, we were prepared and didn’t even notice the outage had occurred. Our preparation, network design, and continuity plan allowed us to seamlessly fail over to our secondary circuit through the Bigleaf appliance. So while ClearConnect likely missed out on dozens of sales that day — in addition to 8 hours of productivity and thousands of dollars in revenue — it was business as usual for Innovative, because our operations weren’t affected.
What’s happening these days in network design, is that people are buying what they think is a redundant or secondary circuit. They buy primary internet access at 100-200 Mbps, which is usually a much larger circuit than they actually need. Then they’ll get a less-expensive and far weaker secondary circuit as insurance. But if the primary circuit goes down all of a sudden, these companies will be left limping along on that secondary circuit that’s not the right size. After all, 50 employees can’t work on a 5 Mbps DSL connection. A wiser approach, in my estimation, is to buy two separate circuits that allow for simultaneous active access. This is the “Active/Active” Network that BigLeaf specifically provides, with both circuits utilized to full capacity, at all times, continuously.
At Innovative, we use what we sell. We recommend the same ISPs that we use ourselves. We’re a small business, not some huge conglomerate, and every hour of downtime costs us money. Just like many small businesses, we can’t afford to have our network go down. And we also can’t afford to pay for a “secondary” connection that sits in the closet collecting dust. Use both your connections – wisely and actively – with the power of SD-WAN, not failover when an outage occurs.
Are your customers prepared for major outages? Do you have a primary and secondary circuits set up for them? We’re here to help with all your networking questions. Contact Innovative Business Solutions today.