There’s no doubt that unified communications (UC) is delivering value for those who use it. The combination of voice, video, and other communications techniques in one package is a great way to get more value out of current operations by making it easier to communicate and collaborate, with little regard for location. Yet there are very few technologies that can’t be improved upon, and it turns out that adding software-defined wide-area networking (SD-WAN) to a UC package can make this powerful technology even better.
How Does SD-WAN Improve UC?
SD-WAN’s unique features can help provide valuable help to UC operations, improving UC on several fronts.
Better uptime. SD-WAN’s ability to balance traffic loads reduces the likelihood that the network will be overloaded at any given time. UC needs a steady connection that stays open as much as possible, so using load balancing with SD-WAN can help smooth out some of the rough spots of normal traffic flow, improving overall quality and preventing some common UC problems.
Free pass in traffic flow. While load balancing does help, SD-WAN can help by prioritizing traffic as well. We all know there are some functions of online operations that can wait, like sending information to a backup facility, or sending out large masses of email for a marketing project. SD-WAN can take the various forms of traffic and prioritize them, putting UC functions, for example, ahead of the rest to ensure the smoothest, best quality calling when it’s needed.
Improving costs. Sometimes, the only solution is to get more bandwidth. More often, however, a better solution is to more effectively use the bandwidth that’s already there. Using the SD-WAN functions discussed previously, we can actually get more out of current bandwidth, which saves us the expense of buying more. This is especially true for those using MPLS circuits.
Constant optimization. SD-WAN doesn’t just work occasionally, or when someone remembers to turn it on. SD-WAN is constantly optimizing the network according to established principles, and can even work with a degree of autonomy. SD-WAN can even watch the health of every connection coming into the business, and reroute traffic to a healthier connection if one looks like it’s lagging.
How Can I Start Using SD-WAN to Improve UC?
If you’re ready to put SD-WAN to work making your UC systems even better, then you’ll need the help of a hosted voice master agent. We at Innovative Business Solutions have connections with telecom agents, IT value-added resellers (VARs), and plenty of others that can deliver the SD-WAN solutions that best work with UC systems. So when you’re ready to improve an already powerful system, drop us a line to get started.