When it comes to the care and feeding of a cloud contact center, there’s a lot to keep in mind. Plenty of options have emerged to help drive the development of this increasingly valuable operation—poor customer experience has sent many customers fleeing for the door—and making sense of them all can be a challenge. There’s… Read More
As a telecom agent, you’re likely reflecting at this time of year on how the past year went, and how you might improve in the year ahead. This starter list of New Year’s resolutions for telecom agents should give you a good idea of how you can strengthen your business in 2018.
Typically, when people are looking for fiber, they think of three scenarios: going with a traditional LEC, going with a reseller, or going with a cable company. There are pros and cons to each option, and it’s important to determine which provider will be the best for your business. We have seen significant advantages in… Read More