When you start looking at unified communications and consider its future, you run into a fairly big roadblock: it’s already a pretty futuristic topic. Being able to intermingle voice and video chatting, among other teleconferencing systems, is the kind of advancement that, for some, is still very much a “Star Trek” experience. Still, considering the future of unified communications could be a profitable exercise, in both what to offer and what to use yourself.
What Should We Look For in the Future of Unified Communications?
While it’s hard to pin down exactly what the future of unified communications will be, certain trends have emerged.
More mobile. This is a continuation of a trend that’s been in play for years, but isn’t showing any signs of slowing. Watch for unified communications to go more mobile thanks to the rapidly-increasing use of mobile as part of operations. Whether offered directly by the company or as part of a bring your own device (BYOD) initiative, workers will be increasingly mobile.
More cloud capability. Much like with mobile, businesses are increasingly turning to cloud-based operations. With cloud-based systems able to provide complete desktop access as well as full access to analytics functions, backup systems and more, the cloud will increasingly be a part of unified communications’ operations.
More collaboration. With a workforce now no longer limited by geography, allowing workers to communicate and collaborate will be more important than ever. Unified communications, with its multitude of communication styles, allows users to readily compare notes, exchange documents, modify these as part of group effort, and perform several other functions.
Addressing the scalability problem. While unified communications does have a theoretically limitless capacity to scale, there’s a practical limit in terms of how many users and devices a company’s network can reasonably handle. Thus, both developers and users will have to spare a thought for the scalability question in unified communications, as a true solution can only come from both sides.
How Can We Start Adapting Business to Unified Communications’ Future?
If you like where the future’s going in unified communications, or you’re just not sure how it applies to you, a hosted voice master agent can be a great help in clearing up the confusion and helping chart a useful course. One of the best hosted voice master agents you can talk to is us at Innovative Business Solutions. We work with telecom agents, IT value-added resellers (VARs) and many others to produce the best package of unified communications options around. So if you’re ready to be ready for tomorrow, just drop us a line to get started.