When working with SMBs, selling individual services doesn’t often meet the needs of the small business (or make money for the partner). A more effective approach that gives SMBs the full range of services they require is to sell those services as a bundle. For more successful sales, partners should approach SMBs with a technology… Read More
by Jed Kenzy If you’re looking to become the go-to for small to mid-sized business (SMB) technology needs, consider a bundle of technologies that the SMB can’t refuse. Made up of five brands – Comcast / Spectrum for primary connectivity, ViaSat for backup connectivity, Big Leaf, Pax 8, and Ring Central – this bundle… Read More
When it comes to the care and feeding of a cloud contact center, there’s a lot to keep in mind. Plenty of options have emerged to help drive the development of this increasingly valuable operation—poor customer experience has sent many customers fleeing for the door—and making sense of them all can be a challenge. There’s… Read More
If the time has come for your customer to make the move from plain old telephone service to Unified Communications as a Service (UCaaS), then the only matter left is to decide from where to actually get the services. There are a lot of UCaaS providers out there though, and in many cases, very little… Read More
Telecom agents looking to increase their UCaaS sales into 2018 will need to tap into a variety of strategies to do so effectively. Here are a few best practices for increasing interest in UCaaS and improving sales.
Unified Communications as a Service (UCaaS) and software-defined wide area networking (SD-WAN) present important advances in technology. UCaaS offers a seamless communications experience, cost savings, and the ability to drive revenue with collaborative tools, while SD-WAN allows enterprises to prioritize internet traffic and control network traffic at branch locations from a centralized hub. When these… Read More
We’ve got a ton on the horizon for 2018, but the biggest change to our organization will be a heavier focus on education. While we’ve always made partner education a priority, we are going to be focusing on more training for new products as well as problem solving and making our agents more efficient. We’re… Read More
The benefits of today’s cloud technology are driving companies to take an Everything as a Service (XaaS) mindset toward IT decisions. Cost savings, performance, and agility are just a few of the areas where companies hope to make gains from cloud solutions. Call centers, likewise, are examining Unified Communications as a Service (UCaaS) and weighing… Read More
But the Price Tag is Bigger! Much of the misperception starts with one key point: Ring Central’s costs. The numbers on the price tags are indeed bigger than many common alternatives. That’s where a lot of telecom agents think that even offering the solution is a great way to lose a sale. So how can… Read More