Unified Communications as a Service (UCaaS) and software-defined wide area networking (SD-WAN) present important advances in technology. UCaaS offers a seamless communications experience, cost savings, and the ability to drive revenue with collaborative tools, while SD-WAN allows enterprises to prioritize internet traffic and control network traffic at branch locations from a centralized hub.
When these two technologies are paired, they offer a superior communications approach that relieves all the concerns of placing unified communications in the cloud. The solution treats voice communications as data, which is prioritized in SD-WAN as mission-critical, directed to a high-priority bandwidth line.
Since UCaaS has been offered, quality has been a concern. The transmission of voice as a data packet created quality of service problems because this treatment wasn’t adequate for real-time applications.
The widespread use of smartphones, where applications are accessed and experienced seamlessly, has created the expectation among employees that they can collaborate and exchange information through enterprise systems with the same level of integration.
The combining of UCaaS and SD-WAN creates two major improvements to communications for the enterprise:
- Monitoring: SD-WAN allows for the improved monitoring of how various communications tools access the network. For instance, a video collaboration session will be prioritized on the network over an employee taking a break and accessing a streaming service.
- Improved failover: The best scenario for combining UCaaS and SD-WAN allows for the choice between multiple network options. If there is a problem with the WAN internet connection at a branch location, it could be switched to a commercial broadband line.
These benefits provide the enterprise with what equates to a hybrid solution for communications, where they have the flexibility to adjust and prioritize the types of communication that are mission-critical.
One of the best aspects of the combined use of UCaaS and SD-WAN is that it is still emerging technology. As more enterprises adopt this approach, further advances will be achieved with the development of best practices.
This integrated business communications experience offers voice, collaboration tools, video conferencing, screen sharing, and messaging. These communications resources are offered over a highly-available broadband IP network, but with a level of performance typically only experienced with traditional WAN networks.
At Innovative Business Solutions, we support over 500 partners across the country in a variety of industries, and we have the resources you need to create a successful telecom practice. Contact us for more information about UCaaS, SD-WAN, and the benefits of integration.